JESCO VIRTUAL SERVICE SUPPORT
JESCO puts cutting edge technology to work for every customer … this truly is the next generation of support. Our team is putting Smart Glasses to work in our Service Departments throughout every location in five states!
Smart Glasses – The JESCO Technician Connection
Like we said, a JESCO tech never works alone. When looking for issue resolution support, JESCO technicians often rely on Smart Glasses. Every pair of these high-performance glasses contains a camera, and a screen built into the structure of the eyewear. These glasses connect directly to our JESCO Connected Support Service Team.
Connected Support Experts can see what the tech sees in real time, on a computer screen at their remote location, enabling them to guide the tech through the repair.
It’s a supercharged timesaver for your equipment repairs … getting the job done accurately and, in less time than ever before. That’s real horsepower that JESCO leverages for every service customer.
JESCO Virtual Service Support: Expert Help Without the Wait
When your equipment stops working, every minute counts. At JESCO, we understand that downtime can derail your schedule and increase costs. That’s why we offer Virtual Service Support: a fast, convenient way to connect with our certified technicians without waiting for an on-site visit.
What Is Virtual Service Support?
Virtual Service Support is a remote troubleshooting solution that uses video conferencing and digital tools to guide you through diagnostics and minor repairs. Instead of waiting for a technician to arrive, you can get real-time assistance from our experts, saving time, reducing costs, and getting your machine back to work faster.
This service is ideal for:
· Quick diagnostics and error code interpretation
· Software updates and calibration guidance
· Minor adjustments and operator training
· Support for John Deere Connected Support™ features like JDLink™ telematics
Learn more about Connected Support Services and how they integrate with Virtual Service Support.
Why Choose JESCO Virtual Service Support?
· Immediate Access to Experts: Connect with a certified JESCO technician via video call.
· Reduce Downtime: Resolve issues in hours, not days.
· Cost-Effective: Avoid unnecessary travel charges for minor fixes.
· Integrated Technology: Works seamlessly with JESCO Machine Monitoring and JDLink™ telematics for proactive maintenance.
How It Works
1. Request Support: Contact your nearest JESCO location.
2. Connect Virtually: Our technician will send a secure video link.
3. Diagnose & Resolve: We guide you through troubleshooting steps or schedule on-site service if needed.
Serving Customers Across the Northeast
JESCO offers Virtual Service Support from many of our locations, including:
· Delaware: Middletown
· New Jersey: Fairfield, Lumberton, South Plainfield
No matter where you are - whether working on a site in Beacon, NY, paving roads in Fairfield, NJ, or managing a fleet in Middletown, DE - our team is ready to help.
Connected Support Integration
Virtual Service Support is part of our broader Connected Support strategy, powered by John Deere Connected Support™. This includes:
· Remote Diagnostics: Read and clear codes without visiting your jobsite.
· Expert Alerts: Predict potential failures before they happen.
· Machine Health Monitoring: Continuous analysis of your fleet’s performance.
Learn more about John Deere Connected Support for Construction and how it keeps your machines running longer.
Ready to Minimize Downtime?
Contact your local JESCO dealership today to schedule Virtual Service Support. Our team is committed to keeping your equipment productive, whether through remote assistance or on-site service when needed.
Find Your Nearest Location and get started now.
