JESCO CONNECTED SUPPORT SERVICES
Partner with JESCO and enjoy a full spectrum of support that is unique among construction equipment dealers. That partnership will result in:
Better Planning. Extended Machine Life. Increased Uptime.
A JESCO service technician never works alone. Our techs are backed by a full team of experts dedicated solely to getting and keeping your machine up and running in the quickest time frame possible. JESCO is at the forefront of the next generation of service.
Here’s what that next generation looks like:
What Is Connected Support?
Connected Support is a powerful service platform that uses JDLink™ telematics to remotely monitor your equipment’s health and performance. When a machine sends a diagnostic trouble code, that data flows directly to JESCO’s Machine Monitoring Center and to John Deere’s central Machine Health Monitoring Center. From there, our local specialists in MD, DE, NJ & NY can:
Identify potential issues early
Remotely read and clear diagnostic codes
Record machine performance data
Push software updates
Coordinate field service when needed
This real-time insight allows us to act fast—often before you even know there’s a problem.
How It Works
Every JESCO technician is backed by our Connected Support team, which acts as a second layer of expertise. If a technician can’t resolve an issue within a two-hour diagnostic window, they escalate the case to Connected Support. This team collaborates with John Deere engineers and JESCO service managers to determine the best course of action, ensuring your machine gets back to work quickly and efficiently.
This approach helps:
Prevent small issues from becoming major failures
Reduce unplanned downtime
Extend equipment life
Improve operator productivity
Benefits of JESCO Connected Support
Faster diagnostics: Our team can remotely access machine data to speed up troubleshooting.
Lower repair costs: Early detection means fewer catastrophic failures and less expensive repairs.
Increased uptime: Keep your machines working longer with fewer interruptions.
Expert support: Our Connected Support team works hand-in-hand with John Deere’s factory experts.
Local Support You Can Count On
With locations in MD, DE, NJ & NY, JESCO provides regional expertise and personalized service. Our local machine monitoring specialists are trained to support a wide range of John Deere construction equipment, from compact track loaders to large excavators.
Need help with a specific machine? Contact our support team or visit your nearest JESCO location to speak with a Connected Support specialist.
Stay Connected with JDLink™
If your equipment isn’t already connected, we can help you get started with JDLink™ activation and setup. JDLink is the backbone of Connected Support, enabling real-time data sharing between your machine, JESCO, and John Deere. It’s included on most new John Deere machines and can be retrofitted on older models.
Learn more about JDLink and machine monitoring to see how it fits into your fleet management strategy.
Ready to Maximize Uptime?
Don’t wait for a breakdown to take action. With JESCO Connected Support, you can stay ahead of maintenance issues and keep your fleet running strong. Request more information or call your local JESCO branch today.
