JESCO CONNECTED SUPPORT
Our Connected Support team works directly with JESCO technicians across locations and out in the field to diagnose machine issues for our customers. Connected Support is the primary line of support for our technicians rely on.
Every JESCO tech has a 2-hour window to diagnose customer issues and come up with a solid plan for resolution. If they cannot find resolution during that 2-hour window, techs turn to Connected Support to determine the correct course of action for each case. Connected Support also acts as the liaison between John Deere and JESCO service. The majority of cases are resolved in-house through this team effort.
JESCO Connected Support brings every customer the strength of a team of service experts for every issue that arises with their equipment. This real-time approach to repairs increases efficiency and ultimately lowers costs. Issues that are identified early won’t grow into bigger, more costly problems. Your fleet enjoys more uptime, and your operators are more productive.
