JESCO CONNECTED SUPPORT
Our Connected Support team works directly with JESCO technicians across locations and out in the field to diagnose machine issues for our customers. Connected Support is the primary line of support for our technicians rely on.
Every JESCO tech has a 2-hour window to diagnose customer issues and come up with a solid plan for resolution. If they cannot find resolution during that 2-hour window, techs turn to Connected Support to determine the correct course of action for each case. Connected Support also acts as the liaison between John Deere and JESCO service. The majority of cases are resolved in-house through this team effort.
JESCO Connected Support brings every customer the strength of a team of service experts for every issue that arises with their equipment. This real-time approach to repairs increases efficiency and ultimately lowers costs. Issues that are identified early won’t grow into bigger, more costly problems. Your fleet enjoys more uptime, and your operators are more productive.
JESCO Connected Support: Maximizing Uptime, Minimizing Downtime
At JESCO, we understand that every minute your equipment is down costs you time and money. That’s why we offer JESCO Connected Support, a proactive service solution powered by John Deere Connected Support™ and backed by our expert technicians across the Northeast. Whether you're operating in Beacon, NY, or Fairfield, NJ, or anywhere nearby in the northeast, our Connected Support team is here to keep your fleet running smoothly and efficiently.
What Is JESCO Connected Support?
JESCO Connected Support is a real-time diagnostic and monitoring service that connects your equipment to our Machine Monitoring Center. Using JDLink™ telematics, our specialists receive alerts and performance data from your machines, allowing us to identify issues early, often before they impact your operations. If a problem arises, our technicians have a two-hour window to diagnose and develop a resolution plan. If additional support is needed, our Connected Support team steps in to coordinate with John Deere’s Machine Health Monitoring Center, ensuring fast and accurate solutions.
Key Benefits of Connected Support
· Remote Diagnostics & Software Updates: Our team can remotely read and clear diagnostic trouble codes, update software, and monitor machine health without needing to visit your jobsite. This reduces service delays and keeps your projects on track.
· Expert Alerts: Enabled through JDLink™, Expert Alerts allow our technicians to proactively detect potential component failures. This predictive maintenance approach helps prevent breakdowns and reduces costly repairs.
· Increased Uptime: By catching issues early and resolving them quickly, JESCO Connected Support helps you avoid unexpected downtime. Your operators stay productive, and your fleet stays on the move.
· Lower Operating Costs: With fewer emergency repairs and optimized maintenance schedules, you’ll save on labor, parts, and fuel. Plus, our remote capabilities mean fewer technician visits and faster service turnaround.
· Fleet-Wide Visibility: JDLink™ provides real-time insights into machine location, fuel usage, idle time, and maintenance intervals. This data helps you make smarter decisions about fleet utilization and jobsite logistics. Learn more about JDLink™ Technology.
Local Support Across the Northeast
JESCO Connected Support is available at all of our John Deere locations, including:
· Delaware: Middletown
· New Jersey: Fairfield, South Plainfield, Lumberton
· New York: Beacon, Deer Park
Find your nearest JESCO dealership to speak with a Connected Support specialist and learn how we can tailor a solution to your fleet.
Why Choose JESCO?
As an authorized John Deere construction equipment dealer, JESCO combines OEM expertise with local service excellence. Our Connected Support team works hand-in-hand with John Deere’s national monitoring centers to deliver fast, accurate diagnostics and repairs. We don’t just fix problems – we help you avoid them altogether.
Whether you're managing a single machine or an entire fleet, JESCO Connected Support gives you the tools and insights to stay ahead of maintenance, reduce downtime, and improve profitability.
